Casino Santander UK - Privacy Policy

We operate this gambling platform under a licence from the UK Gambling Commission and act as the data controller for the information you provide. As controller, we decide why and how your personal data is processed, and we answer for keeping it safe. Our registered details and licence number appear in the site footer and in your Account. For any question about your data, our Data Protection Officer handles requests through the contact route below. Everyone who plays at Casino Santander online deals with us as the named controller of their information.

We gather the details you give us and the data we generate as you use the service. This falls into a few clear groups, and we collect only what we need to run your account and meet our duties.

• Identity and contact data: your name, date of birth, address, email and phone number, supplied at registration or verification.
• Verification data: proof of identity, address and payment ownership, gathered to meet our KYC and anti-money-laundering duties.
• Financial data: your deposits, withdrawals, payment method and transaction history.
• Usage data: your gameplay, bonus activity, login times, device details and IP address.

When you register at Casino Santander Bank UK, you confirm that the information you give is accurate and belongs to you.

We use your data to open and run your account, process deposits and withdrawals, and deliver the games and promotions you take part in. We also rely on it to verify your identity, meet our licensing and legal duties, and guard against fraud and money laundering. Where you agree, we send you marketing about offers and new features, and you can opt out at any time. We monitor play to support safer gambling and to flag signs of harm. Casino Santander UK uses your information only for purposes that are lawful, clear and set out in this policy.

We process your data on several legal grounds, depending on the purpose. We rely on contract to run your account, legal obligation to meet KYC, anti-money-laundering and licensing rules, and legitimate interests to prevent fraud and improve the service. Where we send direct marketing or place non-essential cookies, we rely on your consent, which you may withdraw whenever you wish. We process special category data only where the law allows. At Casino Santander online, we record the legal basis for each activity and apply it consistently across the platform.

We never sell your personal data. We share it only where running the service or the law requires, and we hold every recipient to strict confidentiality.

• Regulators and authorities: the UK Gambling Commission, law enforcement and tax bodies, where we are legally required to disclose.
• Service providers: payment processors, verification agencies and software suppliers who support the platform under contract.
• Fraud-prevention partners: agencies that help us detect and stop fraud and money laundering.

When you use Casino Santander Bank UK, we share your data strictly on a need-to-know basis and never for unrelated purposes.

We use cookies and similar tools to keep you logged in, remember your preferences and understand how the site performs. Essential cookies make the platform work and cannot be switched off, while analytics and marketing cookies run only with your consent. You manage your choices through the cookie banner or your browser settings, though disabling some may affect how the site behaves. We do not use tracking to make automated decisions that produce legal effects on you. Cookies set across Casino Santander UK follow the rules under the Privacy and Electronic Communications Regulations.

We keep your personal data only as long as we need it for the purpose we collected it, or as the law requires. Gambling and anti-money-laundering rules oblige us to hold account and transaction records for a set period after you close your account, usually five years. Once no legal or operational reason remains, we delete or anonymise the data securely. Marketing data stays only while you remain subscribed. Casino Santander online reviews its retention schedule regularly to make sure we hold nothing longer than necessary.

We apply technical and organisational measures to protect your data against loss, misuse and unauthorised access. These include encryption of sensitive information, access controls, and regular testing of our systems. While we work hard to safeguard your data, no transmission over the internet is ever fully secure, so we cannot guarantee absolute protection. We tell you and the regulator about any breach where the law requires. At Casino Santander Bank UK, we limit access to your data to staff who need it for their role.

We store and process your data within the UK and the European Economic Area where possible. Where we transfer data outside these areas, we put approved safeguards in place, such as standard contractual clauses or an adequacy decision. These steps make sure your data keeps the same protection wherever it travels. We never transfer your information to a third country without a lawful basis. Players at Casino Santander UK can ask us for detail on the safeguards that cover any specific transfer.

Under data protection law, you hold a set of rights over your personal data, and we respond to any request within one month.

• Access: ask for a copy of the data we hold about you.
• Rectification: have inaccurate or incomplete data corrected.
• Erasure: request deletion, subject to our legal duty to retain certain records.
• Restriction and objection: limit or object to how we process your data in defined circumstances.
• Withdraw consent: stop processing that relies on your consent, including marketing.

To act on any right at Casino Santander online, contact our Data Protection Officer, and you may also complain to the Information Commissioner's Office if you remain unhappy.